CRISPI® Warranty Policy
CRISPI® stands behind every boot we build.
At CRISPI®, we stand behind the quality of every boot we make. We offer a 1-year warranty from the original purchase date to the original owner only. This warranty covers defects in materials and workmanship. Damage that is due to normal use, wear, and soles with less than 25% are excluded from this warranty. If it is determined your boots have a defect due to a manufacturing or materials issue within the first year, we will repair or replace them at our discretion.
CRISPI® USA reserves the right to make all warranty determinations, which include but are not limited to repair, replacement, or credit for the product. If it is determined that there is no warranty issue with the returned product, the product will be repaired at a reasonable cost or returned to the sender with a note of explanation.
Start a Claim
To submit a warranty claim, please email the following information to [email protected]:
- Your full name
- Complete Address
- Phone Number
- Boot model name
- Size (EU or US)
- Proof of purchase (receipt, email confirmation, or card statement screenshot)
- Description of the defect
- PHOTOS showing:
- The defect
- Overall condition of the boots
- The outsoles (bottom of the boots)
Once your claim is reviewed and approved, we will email you a Return Authorization Number and a warranty form.
- You must provide a dated copy of the original sales receipt to make a warranty claim.
- Products sent back for warranty must legibly have the RA# issued to you from CRISPI® on the outside of the box.
- Print off and include the warranty form received from CRISPI® inside the box with your boots.
- Products must be returned in their entirety.
- Clean boots. Remove all mud, dirt, and debris, especially from the soles, as unclean boots may delay the warranty evaluation process.
- Shipping of the defective product will be at your own expense, but return shipping will be covered by CRISPI®.
- If the boots are determined not to have a warranty issue, they will be returned at your expense.
- After receiving your Return Authorization Number, your boots must arrive at CRISPI® within 30 days. Delays beyond this period may result in the cancellation of your warranty claim.
**Packages missing the warranty form or RA number may experience delays or be returned without processing.
Warranty Exclusions
- Normal wear and tear
- Damage caused by abuse, accidents, negligence, or improper care
- Alterations or modifications to the boot
- Fit issues or discomfort related to sizing
CRISPI® hunting boots are specifically engineered for rugged, mountainous terrain—not for everyday or work boot use. The soles are made with softer compounds to enhance traction and performance in backcountry environments. However, wearing them daily or on hard surfaces like concrete or asphalt can lead to premature sole wear. To remain eligible for warranty coverage, the soles must retain at least 25% of their original tread.
FAQ’s
My soles are worn down. Is this a warranty issue?
Sole wear is considered normal wear and tear and is not covered under warranty. The rate at which soles wear can vary greatly depending on terrain, frequency of use, and the surfaces the boots are used on. If the uppers and overall structure of the boot remain in good condition, the boots may be eligible for our resole service to extend their life.
What does the CRISPI warranty cover?
The warranty covers defects in materials and workmanship for one year from the original purchase date for the original owner.
What is not covered under warranty?
Normal wear and tear, sole wear below 25% tread, improper care, alterations, and fit-related discomfort are not covered.
Do I need proof of purchase to make a claim?
Yes. A dated proof of purchase is required for all warranty claims. This may be a physical receipt, email confirmation, or screenshot of the charge on a bank statement.
Who pays for shipping on a warranty claim?
You are responsible for shipping the boots to CRISPI®. Once the warranty claim is processed, we will cover return shipping. Please remove any aftermarket insoles prior to shipping.
Should I send in both boots for Warranty?
Yes. Sending both boots allows us to properly evaluate the pair and maintain accurate records if replacement is necessary. Please remove any aftermarket insoles prior to shipping.
How will I know if my boots will be repaired or replaced?
Yes. Sending both boots allows us to properly evaluate the pair and maintain accurate records if replacement is necessary. Please remove any aftermarket insoles prior to shipping.
What happens if my boots are not covered under warranty?
If no warranty issue is found, we will notify you. You may be offered repair options at a reasonable cost or have the boots returned.
Can I go through my retailer for a warranty claim?
Aside from Sportsman's Warehouse, all warranty claims must be handled directly through CRISPI® USA.
How long does a warranty claim take?
Most claims are reviewed within a few business days after your boots arrive. Processing time may vary during peak seasons.
Does wearing my boots on concrete or asphalt affect warranty coverage?
CRISPI® hunting boots are designed for uneven, mountainous terrain. Frequent use on hard surfaces such as concrete or asphalt can accelerate sole wear due to the softer rubber compounds used for backcountry traction. This type of wear is not covered under warranty.
Limitation of Liability
CRISPI® is not liable for any indirect, incidental, or consequential damages or injuries related to the use of our boots. Please note that some states do not allow the exclusion or limitation of such damages, so these limitations may not apply to you.
the right to handle all warranties.
All warranty claims must be handled directly through CRISPI®.
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